Tuesday, December 08, 2009

Budget adds $14 to your rental, calls it a service

This weekend I rented a car with Budget. I declined their fuel service option since I knew I was driving a relatively short distance, and there are plenty of gas stations near the rental station. I could easily fill the tank. Since I am a member of their RapidRez program, I didn't need to go in to the office; I picked up my paperwork literally on the way out of the airport parking lot, put it aside, and drove to the city.

Sunday night I paid $8 to fill the gas tank, and returned the car. Some rental facilities give you a bill as you drop off the vehicle, but at this location I was directed to the office, where I picked up the paperwork. I looked it over quickly and noticed a $14 fee. (Okay, it was a $13.99 fee but the only two groups of people who suggest those numbers are unequal are marketers and mathematicians.) I asked the agent about the fee, and I was pointed to a small sign regarding their new policy:
EZ Fuel
If you drive fewer than 75 miles, save time and do not refill the tank. Budget will automatically add a charge to the rental for fuel. If you do refill the tank, simply present a receipt and Budget will remove the charge.
Their website has a small write-up about the EZ Fuel option.

Apparently I was given a piece of paper regarding this policy when I left the parking lot. But I wasn't asked to sign anything, nor was I aware of it when I handed the forms to my passenger and drove off the lot. I explained to the agent that I filled the tank, but could not find the receipt. The agent insisted I was still responsible for the charge. I told the agent that there was no way I was paying for this. The agent insisted I was liable without the receipt. I stood my ground. I repeatedly pointed to the slip of paper provided by the person who collected my car that indicated a) no damage and b) a full tank of gas. It was only when I asked to speak with the manager that they removed the fee.

There are so many things I dislike about this fee: this article, suggests they're banking on your unwillingness to argue for the refund. They're hoping you run for the shuttle, or not even notice. I wonder if the typical profile of an airport renter who drives less than 75 miles is the businessperson in for the day, people who are seriously counting minutes. I, too, would have not argued for a refund if I returned the car as originally planned Monday morning 9AM, instead of Sunday 11:55PM when I was the sole customer in the office.

I can imagine they want to recoup costs for their one-gallon consumers. Here's a solution: raise your rates. Of course, they won't; they want to maintain their competitive advertised rates, in the same way airlines charge for meals. Here's another idea: charge a sliding scale based on the vehicle's fuel efficiency. They won't do that either: it's easy to have a flat fee, and it will encourage customers to rent the more fuel efficient cars, for which they charge less. OK, here's another idea: stop relying on mediocre analog fuel gauges for your measurements. That also has problems. Here's another: don't make me come to your office to get a receipt.

So is it worth ensuring I drive more than 75 miles just to avoid the fee? At $3 per gallon, a car that gets 16 miles to the gallon will need $14 of fuel to travel 75 miles. What's the right strategy to execute when driving to an airport in an unfamiliar location when your odometer reads 73.5 miles?

I've only used Budget because they provide a RapidRez card to my company's employees. It's not worth this. Even though I am certain to drive 300 miles when I return to Los Angeles in January, I'm going with Enterprise.

14 comments:

Unknown said...
This comment has been removed by the author.
Unknown said...

Watch out for Enterprise. They lied to my wife and checked the box for insurance when she verbally declined it. Lots of enterprise horror stories out there.

And my catpcha image is "bravular."

konberg said...

Kevin, jeremy, you have good points. I'm just surprised at the number of issues I've had with Budget recently, compared to the distinct lack of issues I've had with the others. Naive?

Unknown said...
This comment has been removed by a blog administrator.
Aimee Fox said...

Diesel in a petrol car or vice versa! Now what to do about this car fuel mishap? Call GMM Wrong Fuel Assist at 03335777353. GMM Wrong Fuel Assist helps you to stay tension-free.

Wrong Fuel Drain Experts
Gmm Fuel Assist
Wrong Fuel in Car
Wrong Fuel

Autosbd said...

Motocycle specification
Motocycle price in Bangladesh
Motocycle price in India
Car specification
Car price in Bangladesh

Himu It said...

Thanks for sharing those helpful content.

Runa said...

Being a Website design company in Dhaka Capital of Bangladesh, we work for an organization, individual or any group of companies also could do some outsourcing job (USA, Canada, Austrilia, Eurupe, Singapore). Being a successful website design company we only focused on our valuable clients and gives services at their preferred time and preference.

Muhammad said...

On the other hand, if you think you are knowledgeable about the city’s structure, you can opt for rent a car in Pakistan without driver and enjoy the ride around the city with your family on your own.Karachi to Islamabad rent a car SUV Prado car hire in Pakistan



Muhammad said...

Rent a car Pakistan offers one of the most professional car rental services throughout Pakistan. Our services extend to all the major cities such as Islamabad, Lahore, Karachi, Faisalabad, Rawalpindi and Sialkot. You can use our cars to visit holiday destinations in addition to commuting from one place to another.

Car Rental Under 21 said...

To avoid paying the highest rates, you’ll need to compare fees and restrictions at the rental agencies in the area where you want to rent, as these can vary by company. You may also want to check and see if you are eligible for corporate or organizational rates that may include underage fee waivers. For example, Hertz waives its Young Renter Fee for AAA members between the ages of 20 and 24, while Avis doesn’t charge underage driver fees for USAA members between the ages of 18 and 24. See more here: rent car under 21 no fees .

Harry said...

If you are looking for Rent a Car in Islamabad or Rent a Car Rawalpindi then you are on right place.
Pakistan Qureshi Tours offer all types of cars for rent
Rent a Car

royaltaxipk said...

Thanks for your post. This is excellent information. It is amazing and wonderful to visit his site
Rent a Car Faizabad Rawalpindi

car rental near me said...

Thanks for sharing very useful information with us it’s a great post. In Pakistan driving rules are so strict in some cities. Safety is so important specifically when you are driving in Karachi, Lahore and Islamabad for this purpose kindly follow driving rules properly always beneficial for avoiding so many certain or un-certain risks.

rent a car in Karachi